24/7 answer
Phone — inbound
Every call answered on the first ring, 24/7. The agent qualifies callers, books appointments, answers questions and takes callback requests when a human is the right next step.
ClinicMira AI
AI voice and chat agents on your phone lines and website — booking real appointments against live availability, answering from a knowledge base you control and escalating to humans with full context. Governed by policy, verified by identity, on 24/7.
24/7 coverage · Slot-hold booking · Kill switches · Usage ledger
01 Channels
Phone, web voice and web chat share one brain — the same live availability, the same knowledge base, the same governance policies. Natural voices, real conversation.
Every call answered on the first ring, 24/7. The agent qualifies callers, books appointments, answers questions and takes callback requests when a human is the right next step.
Reminder and engagement campaigns that call at sensible times. Per-tenant policies, quiet hours and opt-outs are enforced by the platform, not left to configuration discipline.
The same agent runs as browser-based voice in your candidate portal — workers on site talk instead of type, with no app to install and no phone queue.
Text-first chat on your website and portal, backed by the same knowledge base, the same booking tools and the same governance policies as every other channel.
02 Booking
The agent doesn't take a note for your team to action later. It searches live availability across doctors, nurses, rooms and equipment, holds the slot while the caller decides, and confirms the booking on the spot.
Intent recognised
Pre-employment medical · Perth · next week
Live availability searched
Resources, rooms and equipment checked in real time
Slot held
Tue 08:15 locked while the caller decides — no double-booking
Booking confirmed
Intake forms sent by SMS · appears on the clinic board instantly
03 Capabilities
Every capability is designed for the realities of occupational health — sensitive results, employer relationships and workers who want a straight answer.
FAQ answering is grounded in a tenant-controlled knowledge base — fasting instructions, what to bring, parking, billing. You decide what the agent knows; it never improvises clinic policy.
Booking and report status enquiries are gated by caller identity verification. Until identity is confirmed, the agent discusses nothing about a specific candidate or result.
Live transfer and escalation paths route complex or sensitive calls to your team with full context — the conversation so far, the caller's intent and any booking in progress travel with the handoff.
Reminder and engagement campaigns follow per-tenant engagement policies. Quiet hours are enforced automatically, opt-outs are honoured platform-wide and every contact attempt is logged.
04 Governance
AI that talks to your clients' workers has to clear a higher bar than a demo. ClinicMira AI ships the controls your security review will ask about — as platform policy, not promises.
Recording consent is captured up front and retention is policy-controlled per tenant — what's kept, for how long, and who can access it.
Disable a channel, a capability or the whole agent instantly. Rate limits cap call volume and spend before anything can run away.
The agent can only invoke tools your policy grants it. No registry entry, no access — there is no path from conversation to unscoped data.
Caller input is treated as data, never as instructions. Attempts to steer the agent outside policy are contained and surfaced for review.
A hard boundary, not a preference. Clinical questions are always routed to your team — the agent books, informs and escalates; it does not advise.
Every billable minute is recorded in a usage ledger, so cost is transparent and auditable — per tenant, per channel, per campaign.
Calls handled
1,284
this month
Booking conversion
62%
of booking intents
Transferred to humans
9%
with full context
Avg cost per call
$0.84
from the usage ledger
05 AI Support Assist
Beyond the phones, ClinicMira's AI works inside your support desk. AI Support Assist summarises long ticket threads and drafts replies for your team to review, edit and send — a head start on every ticket, with a human always on the send button.
AI summary
Employer needs Thursday's pre-employment medical moved to Friday and audiometry added. Candidate already completed medical history forms — no re-issue required.
Suggested reply
Hi Sarah — done. The medical is now Friday 9:40am with audiometry added to the same visit. The candidate's forms carry over, and an updated confirmation has gone out…
A working demo built around your services, your clients and a live AI agent on a real phone number — with a security pack ready for procurement.
Australian-based implementation team · Migration included · Enterprise SSO & audit trails