Comms & reminders
Templated SMS and email via Twilio and SendGrid/SES — reminders, scheduled broadcasts, distribution lists, suppression lists and per-user preferences, all logged.
Platform
The complete occupational health platform
Bookings, digital clinical forms, assessment, reporting and billing — the full medical lifecycle in one system, built for clinics serving mining, resources, construction and enterprise workforces.
Any form
build your own clinical forms
24/7
AI phone coverage
99.9%
platform uptime
100%
audit-trail coverage
01 Bookings & scheduling
Every booking, from routine referral to urgent mobilisation
Multi-visit bookings, referrals and follow-ups run through one pipeline — sub-statuses, milestones and turnaround tracking from request to result-sent. Next-available search finds the earliest slot across doctors, nurses, rooms and equipment at every site.
- Multi-visit, referral & follow-up bookings with custom sub-statuses
- Next-available search across resources, schedules and locations
- Employer-configurable booking fields, intake questions & document requirements
- Urgent mobilisation flows and last-minute availability alerts
- Contact-attempt logging and cancellation handling, all audited
Next available — Pre-employment medical3 sites
Urgent mobilisation — crew flies out Friday
Tue 08:15Hold slot
Perth CBD clinic
Dr Halloran · Room 2
Tue 10:30Available
Karratha clinic
OHN Praveen · Audiometry booth
Thu 07:45Available
Kalgoorlie clinic
Dr Whitfield · Room 1
Last-minute alert sent to 2 waitlisted employers09:00 slot freed
02 Clinical forms & assessment
Clinical forms you build, that talk to each other
Create the forms your clinic actually runs — medical history, audiometry, spirometry, urinalysis, hazard monitoring, rail-safety medicals — and tailor them per employer client, grouped into form booklets per service. Cross-form data sharing pre-fills the doctor's assessment from the candidate's history, and a clinical flag engine raises live risk flags as answers come in.
- Build any form: history, assessment, functional capacity, screeners & hazard monitoring
- Form booklets group multi-form packets per medical
- Cross-form pre-fill — no re-keying between candidate and doctor
- Medical History Highlights panel surfaces risks to the assessing doctor
- Clinical flag rules engine with a resolution workflow
Form booklet — Mine site medical3 of 5 forms
Medical history
CompleteAudiometry
In progressDoctor's assessment
Pre-filledClinical flag — threshold shift at 4kHz, left ear
Routed to the assessing doctor for resolution
Medical History Highlights: asthma (2019) · noise exposure history
Cross-form pre-fill activeNo re-keying
03 Reporting, billing & SLAs
From result-sent to reconciled, without spreadsheets
Employer-ready certificates and reports as Word, PDF or Excel from templates your team controls. Client-specific report engines run weekly and monthly. KPI targets on turnaround metrics show meeting/missing status per client, and billing flows straight through cost centres into Xero.
- Document generation from your own Word, PDF & Excel templates
- Client-specific weekly & monthly report engines
- KPI/TAT dashboards with per-client targets, inheritance & overrides
- Charge codes and cost centres shareable across businesses
- Invoices with line items, billing audit trail and two-way Xero sync
Client KPIs — Resources sectorTurnaround · this month
Request to booked
0.8 days avg
Appointment to result sent
2.1 days avg
Booked to appointment
4.6 days avg
Monthly client report generated — PDF38 invoices reconciled to Xero
Targets inherited, with per-client overrides2 of 3 on target
04 Operational layer
Everything around the medical, end to end
The capabilities that keep a multi-site occupational health operation running — communications, governance, analytics and integration.
Documents & access control
Document types and categories with internal-only flags, document-level permissions and presigned uploads — the right people see the right files, nothing more.
Support & feedback
First-party ticketing plus Chatwoot live chat, with AI Support Assist drafting replies and summarising tickets. Feedback and NPS capture built in.
Identity & SSO
Microsoft Entra ID single sign-on with auto-provisioning, role-templated fine-grained permissions and OTP candidate sessions — workers never need accounts.
Audit trails
Immutable trails on bookings, candidates, businesses, documents, forms, billing and notifications — plus a searchable legacy archive for migrated records.
Analytics & dashboards
Stats dashboards, clinic prep and operations overview reports, daily booking stats — KPI configuration per business with targets and meeting/missing status.
Integration API
OAuth 2.0 external API with scoped tokens for employer systems — bookings in, status callbacks out. Proven with MuleSoft enterprise middleware.
Multi-entity by design
Multi-tenant with per-tenant branding, multi-business users and cost centres shared across organisations — model your real group structure.
AI Voice Agents, Injury Management, Health Surveillance and Skin Cancer Screening run on this same core.Explore solutions
See it running on your workflows
A working demo built around your services, your clients and a live AI agent on a real phone number — with a security pack ready for procurement.
Australian-based implementation team · Migration included · Enterprise SSO & audit trails