Occupational health, run as an operation

Challenge

Growth with major mining clients meant urgent mobilisations, last-minute medicals and phones that never stopped. Bookings arrived by phone, email and portal — and after-hours calls were simply lost. Each new site multiplied the coordination load.

Solution

Consolidated every site onto ClinicMira: shared resource scheduling with next-available search across clinics, employer-configurable booking fields, urgent mobilisation workflows and AI voice agents answering inbound calls around the clock — booking real appointments against live availability.

Result

Calls are answered whether the front desk is free or not, medicals land on the board with forms already issued, and new sites onboard onto the same playbook instead of inventing their own.

Challenge

Enterprise clients wrote turnaround-time commitments into their contracts — but proving performance meant days of spreadsheet archaeology before every quarterly review, and no early warning when a booking was drifting off target.

Solution

Configured per-client KPI targets on ClinicMira's turnaround metrics — request to booked, booked to appointment, appointment to result-sent — with inheritance and overrides across client businesses, plus client-specific weekly and monthly report engines.

Result

Meeting-or-missing status is visible live, drifting bookings surface before they breach, and quarterly reviews open with the dashboard instead of a debate about whose spreadsheet is right.

Challenge

The clinic saw demand for workforce skin-cancer screening but had no system for longitudinal care — full-body checks, lesion history, recalls — and didn't want a second platform sitting next to its occupational health stack.

Solution

Switched on ClinicMira's Skin Cancer Screening service on the same core: full-body check and mole-mapping workflows, repeat-visit tracking that compares lesions against history, recall scheduling and templated reminders — on the records and billing already in place.

Result

Screening launched as a new revenue line without new software. Repeat visits compare against history automatically, recalls go out on schedule, and employers book screening days alongside their regular medicals.