Terms of Service

By accessing or using the ClinicMira operations platform ("Service"), you ("Customer") agree to be bound by these Terms of Service ("Terms"). These Terms form a binding agreement between you and ClinicMira Pty Ltd ("ClinicMira", "we", "our" or "us"). If you do not agree to these Terms, you must not access or use the Service.

The Service is offered to businesses only. If you are entering into these Terms on behalf of a clinic, company or other legal entity, you represent that you have authority to bind that entity.

ClinicMira provides a cloud platform for occupational health operations, including bookings and scheduling, digital clinical forms, document generation, billing, communications, analytics, APIs and AI voice and chat agents, as described in the applicable order form or subscription plan. We may improve or modify features of the Service, provided we do not materially reduce its core functionality during a subscription term.

3.1 Authorised users: Access is limited to individuals authorised by the Customer. You are responsible for maintaining the confidentiality of credentials and for all activity under your accounts, and must notify us promptly of any suspected unauthorised access.

3.2 Licence: Subject to these Terms, ClinicMira grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations during the subscription term.

You must not, and must not permit anyone to:

• Reverse engineer, decompile or disassemble the Service, or access it to build a competing product.
• Use the Service to store or transmit unlawful, infringing or malicious material, or in breach of applicable privacy, spam or telecommunications laws.
• Circumvent usage limits, security controls or AI safeguards, or probe or test the platform's security without our written consent.
• Resell, sublicense or provide the Service to third parties except as expressly permitted in your order form.

ClinicMira is operational software. It is not a medical device and does not provide medical advice, diagnosis or treatment. All clinical judgements — including assessments, fitness-for-work determinations, results interpretation and follow-up decisions — remain the sole responsibility of the treating practitioners and the Customer. Clinical flags, form logic and reports produced by the Service are workflow aids and do not replace professional judgement.

The Service includes AI-assisted features such as voice agents, chat agents and drafting tools. AI outputs are generated automatically and may contain errors; the Customer is responsible for reviewing AI-assisted outputs before relying on them. AI agents operate within tenant-configured policies (including consent, quiet hours and escalation rules) and are designed never to give medical advice. We provide usage logging and controls, and the Customer is responsible for configuring them appropriately for its obligations.

7.1 Ownership: As between the parties, the Customer owns all data it or its users submit to the Service, including booking records, clinical form responses and documents ("Customer Data"). We claim no rights in Customer Data other than the limited rights needed to provide, secure and support the Service.

7.2 Privacy: We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy. Platform data is hosted in Australia.

7.3 Export and deletion: On request during the term, and for a reasonable period after termination, we will make Customer Data available for export in a standard format before deleting it in line with our retention schedules.

Fees are set out in the applicable order form and are payable in Australian dollars unless stated otherwise. Usage-based charges (such as AI voice minutes, SMS and telephony) are billed as metered. Except as required by law or expressly stated, fees are non-refundable. Overdue amounts may attract interest and, after notice, suspension of the Service.

We target 99.9% monthly availability for the Service, excluding scheduled maintenance and events beyond our reasonable control. Current platform health is published on our system status page, and support is available through the channels listed in your order form or plan.

Each party must protect the other party's confidential information with at least the care it applies to its own, and use it only to perform under these Terms. ClinicMira retains all rights, title and interest in the Service, including all related intellectual property; no rights are granted except as expressly set out in these Terms.

11.1 Warranty: ClinicMira warrants that the Service will perform materially in accordance with its documentation.

These Terms commence when you first accept them and continue until all subscriptions have expired or been terminated. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, access ends and clause 7.3 applies to Customer Data.

These Terms are governed by the laws of Western Australia, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

Questions about these Terms can be directed to our legal team:

legal@clinicmira.com

ClinicMira Pty Ltd, Level 18, 108 St Georges Terrace, Perth WA 6000, Australia.